LUNA LUXE JEWELRY LLC | EFFECTIVE SEPTEMBER 4, 2026
Luna Luxe Jewelry LLC maintains a strict final-sale policy because jewelry is high-value merchandise and many items cannot be resold in the same condition after leaving our control.
1. Final Sale
Please inspect product descriptions, photographs, materials, dimensions, sizing information, prices, and order details carefully before purchasing. Except for the limited circumstances stated below or where applicable law requires otherwise, Luna Luxe Jewelry LLC does not accept returns and does not provide refunds, exchanges, or store credit for:
Change of mind or buyer’s remorse.
Incorrect size selected by the customer.
Personal preference regarding fit, weight, color, style, length, appearance, or feel.
Gift-recipient preference.
Differences caused by screen settings, photography, lighting, or normal material variations.
Normal wear, tarnishing, scratching, plating wear, or discoloration from use or environmental exposure.
Damage occurring after delivery or pickup, including impact, pulling, bending, improper storage, chemical exposure, moisture, chlorine, perfume, lotion, cosmetics, sweat, salt water, or improper cleaning.
2. Custom and Personalized Merchandise
Deposits and payments for these items are non-refundable once work, sourcing, procurement, engraving, alteration, or production begins, except where otherwise required by law. Errors in customer-supplied spelling, names, dates, measurements, sizes, or specifications are the customer’s responsibility.
3. Earrings and Pierced Jewelry
For hygiene and sanitary reasons, earrings and other jewelry intended for pierced areas are final sale and cannot be returned or exchanged, except where applicable law requires a remedy for defective or incorrect merchandise.
4. Sale, Promotional, and Clearance Merchandise
Sale, clearance, promotional, discounted, and specially priced merchandise is final sale unless Luna Luxe Jewelry LLC expressly states otherwise in writing at the time of purchase or applicable law requires otherwise.
5. Order Cancellations
Orders may enter processing immediately. Submission of a cancellation request does not guarantee cancellation. Once payment verification, sourcing, customization, alteration, packing, or shipment has begun, cancellation may be refused. Any cancellation or refund right required by applicable law remains unaffected, including rights that may arise if an online order cannot be shipped within the legally applicable timeframe.
6. Damaged, Defective, or Incorrect Merchandise
Customers must inspect merchandise immediately upon delivery or local pickup. If you believe you received the wrong item, merchandise damaged before receipt, or merchandise with a manufacturing defect, you must email jimmy@lunaluxejewelry.com within 48 hours after the carrier’s recorded delivery time or within 48 hours after local pickup, whichever applies.
The claim must include the order number, purchaser name, a clear explanation of the issue, and clear photographs showing the merchandise and the issue. For shipped orders, photographs of the shipping package, interior packaging, and shipping label may also be required. Do not discard packaging until the claim is resolved. We may request additional photographs, video, inspection, or return of the item if reasonably necessary to evaluate the claim.
Claims submitted after the 48-hour inspection period may be denied to the fullest extent permitted by law. This reporting deadline does not eliminate rights that cannot legally be waived.
7. What Is Not a Manufacturing Defect
Natural variations in stones, pearls, shells, or other natural materials.
Minor differences in handmade or hand-finished pieces.
Tarnishing, surface scratches, plating wear, or finish changes caused by normal use.
Bent, stretched, or broken components caused by impact, pulling, pressure, snagging, or misuse.
Stone loss or loosening following impact, pulling, bending, or improper wear.
Damage from water, sweat, chlorine, salt water, perfume, lotion, cosmetics, chemicals, cleaning agents, or improper storage.
A customer’s sizing or fit selection.
Normal aging or wear of jewelry.
8. Remedy for an Approved Claim
Submission of a claim does not automatically entitle the customer to a refund. If Luna Luxe Jewelry LLC confirms that merchandise was incorrect, damaged before receipt, or affected by a covered manufacturing defect, we will determine the appropriate remedy based on the circumstances and applicable law. A remedy may include repair, replacement, exchange for the correct item, store credit, or refund where we determine it is appropriate or the law requires it.
9. Unauthorized Returns
Unauthorized returns may be refused. Sending merchandise to us without authorization does not create a right to a refund, exchange, repair, or store credit. If we authorize a return for inspection, the item must be returned in the condition and manner we specify. We may reject a return that is altered, substituted, damaged after receipt, missing components, or inconsistent with the item originally sold.
10. Shipping and Service Charges
Original shipping, expedited shipping, insurance, delivery, alteration, engraving, sizing, or other service charges are non-refundable except where the charge must be refunded by applicable law or where the refund results from an error for which Luna Luxe Jewelry LLC is responsible.
11. Fraudulent or Abusive Claims
We may deny claims involving suspected substitution, intentional damage, altered merchandise, fabricated loss, false statements, fraudulent identity, unauthorized payment, or other abuse. We may preserve and provide relevant records to payment processors, card issuers, carriers, insurers, law-enforcement authorities, or other authorized parties when reasonably necessary to investigate or respond to suspected fraud or a payment dispute.
12. Florida Retail Notice
For purchases made at a physical retail point of sale, Luna Luxe Jewelry LLC applies the same no-refund/no-exchange policy stated above, subject to applicable Florida law and any legally required exceptions. Custom-made or customer-altered merchandise remains final sale to the fullest extent permitted by law.
Contact
Luna Luxe Jewelry LLC
2293 NW 20 Street, Miami, FL 33142, United States
Email: jimmy@lunaluxejewelry.com
Phone: (305) 219-2273