LUNA LUXE JEWELRY LLC | EFFECTIVE SEPTEMBER 4, 2026
This Policy applies to all orders shipped by Luna Luxe Jewelry LLC and all orders designated for local pickup.
1. Order Processing
Unless a different processing period is stated on the product page, order confirmation, or checkout, ready-to-ship merchandise is generally processed within 2-5 business days after successful payment authorization and completion of any required fraud or identity verification. Business days exclude Saturdays, Sundays, and U.S. federal holidays.
Custom, personalized, engraved, altered, resized-to-order, made-to-order, pre-order, back-order, and special-order merchandise may require additional processing time. Any item-specific production or processing estimate provided at the time of sale controls over the general estimate above.
2. Shipping Time vs. Processing Time
Processing time is separate from carrier transit time. Delivery estimates shown by a carrier or at checkout are estimates unless expressly identified as guaranteed. We do not guarantee a carrier’s delivery date or time where the carrier does not provide such a guarantee.
3. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit, building, ZIP Code, and other necessary delivery information. Once an order has been submitted, we do not guarantee that the address can be changed. We may refuse an address change that creates a fraud or security concern.
If an order is delayed, returned, or otherwise affected because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping charges required to reship the merchandise, to the extent permitted by law.
4. Fraud Review, Address Verification, and High-Value Shipments
For security, Luna Luxe Jewelry LLC may delay fulfillment while completing reasonable payment, identity, billing, shipping, or fraud verification. High-value or higher-risk orders may be shipped only to a verified address and may require signature confirmation, adult signature, identification, or other delivery controls. We may refuse a post-purchase request to redirect a shipment.
5. Signature-Required Deliveries
We may require a signature for any shipment at our discretion. The customer is responsible for ensuring that an authorized recipient is available at the shipping address. Missed delivery attempts, failure to sign, or failure to retrieve a carrier-held package do not automatically create a right to cancel or receive a refund.
6. Tracking and Delivery Confirmation
When available, tracking information will be provided electronically. Customers are responsible for monitoring tracking and promptly securing the package after delivery. A carrier record showing delivery to the address, parcel locker, authorized pickup point, or other carrier-designated delivery location is strong evidence of delivery but will be evaluated together with any other relevant information if a legitimate dispute arises.
7. Packages Marked Delivered but Not Located
If tracking shows DELIVERED but you cannot locate the package, promptly check the delivery location, mailbox, parcel locker, reception area, household members, property staff, and any carrier delivery photo or notice. Contact jimmy@lunaluxejewelry.com within 48 hours of the delivery scan so we can determine whether a carrier inquiry is appropriate.
A package reported missing after a confirmed delivery scan does not automatically qualify for a refund or replacement. Resolution depends on the carrier record, available evidence, shipping insurance, the circumstances of delivery, and applicable law. To the fullest extent permitted by law, Luna Luxe Jewelry LLC is not responsible for theft occurring after confirmed delivery to the customer’s designated delivery location.
8. Lost or Damaged in Transit Before Delivery
If tracking indicates that a package may have been lost in transit before delivery, or the package arrives visibly damaged, contact us promptly. We may open a carrier or insurance investigation and may require photographs, packaging, carrier documentation, or other reasonable evidence. Any refund, replacement, or other remedy will be handled according to the circumstances, carrier or insurance process, and applicable law.
9. Refused, Unclaimed, or Returned-to-Sender Shipments
Customers are responsible for accepting delivery of orders they place. If a shipment is refused, unclaimed, returned because of unsuccessful delivery attempts, or returned because of an incorrect or incomplete customer-supplied address, the order does not automatically become refundable. Additional shipping charges may be required before reshipment. Original shipping charges are non-refundable except where applicable law requires otherwise.
10. Shipping Delays and Legally Required Cancellation Rights
If Luna Luxe Jewelry LLC cannot ship an online, mail, or telephone order within the time we represented, or within the timeframe otherwise required by applicable law, we will provide any delay notice, cancellation option, consent request, or refund required by law. Nothing in this Policy is intended to waive rights that cannot lawfully be waived.
11. International Shipments
If international shipping is offered for a particular order, the customer is responsible for customs duties, import taxes, brokerage charges, government fees, and compliance requirements imposed by the destination country unless we expressly state otherwise. Customs delays are outside our control. Refusal to pay destination-country charges does not automatically entitle the customer to a refund, subject to applicable law.
12. Local Pickup – Ready Notice Required
Selecting local pickup does not mean the order is immediately available. Pickup is permitted only after the customer receives a ready-for-pickup confirmation. Processing, payment verification, product preparation, sizing, customization, or fraud review may need to be completed first.
13. Local Pickup – Identification and Verification
For local pickup, Luna Luxe Jewelry LLC may require the person collecting the order to present the order confirmation and a valid government-issued photo ID. For higher-value or higher-risk transactions, we may require the purchaser or cardholder to be physically present, may verify the payment method, and may decline release of merchandise if the information presented does not reasonably match the order or if a security concern exists.
14. Local Pickup by Another Person
A third party may pick up an order only if Luna Luxe Jewelry LLC approves the arrangement. We may require prior written authorization from the purchaser identifying the pickup person by full name. The authorized pickup person may be required to present a valid government-issued photo ID and the order confirmation. We may refuse release of merchandise when authorization cannot be verified or when the transaction presents a reasonable fraud or security concern.
15. Inspection at Local Pickup
Customers should inspect the merchandise at pickup before leaving. Acceptance of the merchandise at pickup confirms that the order was received, but it does not waive a non-waivable legal right. Any claim that an item was incorrect, damaged before receipt, or affected by a manufacturing defect must be submitted to jimmy@lunaluxejewelry.com within 48 hours after pickup in accordance with the Refund Policy.
16. Pickup Confirmation
We may document local pickup by signature, electronic acknowledgment, order-status update, identification verification, security video, or other reasonable business records. Once merchandise has been released to the authorized person, the order is considered picked up for purposes of our delivery records.
17. Uncollected Pickup Orders
Local pickup orders should be collected promptly after the ready notice. If an order remains uncollected for 30 calendar days, the customer should contact jimmy@lunaluxejewelry.com before arriving so the merchandise can be retrieved from secure storage and pickup can be scheduled. Failure to collect an order does not automatically cancel the transaction or create a right to a refund, particularly for custom, personalized, altered, resized-to-order, made-to-order, or special-order merchandise.
18. Local Pickup Security
Because jewelry is high-value merchandise, Luna Luxe Jewelry LLC may use reasonable security procedures for local pickup. We may delay or refuse release when identification, authorization, payment status, or other security information cannot be verified. These procedures are intended to protect the purchaser and Luna Luxe Jewelry LLC from fraud and unauthorized release.
19. Policy Priority
If a product page, written custom-order agreement, or checkout notice contains a more specific shipping, production, or pickup term for a particular item, that specific term controls for that item unless applicable law requires otherwise.
Contact
Luna Luxe Jewelry LLC
2293 NW 20 Street, Miami, FL 33142, United States
Email: jimmy@lunaluxejewelry.com
Phone: (305) 219-2273
These policies are intended as general business terms and do not waive any right or remedy that cannot be waived under applicable law.